Exchange & Refund Policy
At Haut, we want you to be completely satisfied with your purchase. If you're not entirely happy with your order, please review our exchange and return policy below:
Eligibility for Returns and Exchanges:
- You may initiate a return or exchange within 2 days of receiving your order.
- To be eligible, items must be in their original condition, unworn, unwashed, and with all tags attached.
Return Shipping:
- For returns due to reasons other than a product defect or error on our part, the customer is responsible for return shipping costs.
- We recommend using a trackable shipping method for your return.
Refunds and Processing:
- Once we receive your return and inspect the items, we will process your refund or exchange promptly.
- Refunds will be issued to the original payment method.
- Exchanges will be shipped to you at no additional cost.
Exceptions:
- Personalized or customized items cannot be returned or exchanged unless they arrive damaged or defective.
- Final sale items are not eligible for returns or exchanges.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team within 3 days of receiving your order.
- We will provide instructions on how to return the item and arrange for a replacement or refund.
Contact Us:
If you have any questions or need assistance with the return or exchange process, please reach out to our customer support team at [Customer Support Email].
We appreciate your business and are dedicated to ensuring your shopping experience with Haut is enjoyable.