Exchange & Refund Policy

At HAUT, we value your trust and strive to provide a seamless shopping experience. While all sales are final and non-refundable, we do offer exchanges under the following conditions:

Exchange Eligibility:
Products purchased from HAUT can be exchanged within 48 hours of delivery, provided they meet these criteria:

• The product is in its original condition, not worn, washed, or altered.
• The exchange request is due to:
• Incorrect size
• Manufacturing defect

To initiate an exchange, please contact our customer care team with your order number and the reason for exchange by messaging us at 0305-4764850. Once we receive the product at our warehouse, our team will inspect it and notify you of the outcome.

Important Notes:

• Customers are responsible for all shipping and handling costs.
• While we ensure accurate color representation in our photos, slight variations may occur due to lighting or fabric dye differences. Restocked outfits may have fabric variations.

Customization Services

Need a unique size or fit? We’ve got you covered with our customization services!

• Customization Fee: PKR 2500/-
• Customers are responsible for all shipping and handling costs.

At HAUT, we understand that occasional adjustments are needed to make your outfit just right. Whether it’s sizing or alterations, our policies are designed to make the process simple and hassle-free.

Feel free to reach out for any assistance!